Frequently Asked Questions
QUESTIONS ABOUT FINANCIAL AID REFUNDS
Q: Can my aid be used to pay a balance for prior year charges?
A: In accordance with Federal Title IV regulations, students may use their financial aid for an upcoming semester to cover up to $200 of a prior's year charges. This can only occur if the student has given the University permission to do so.
QUESTIONS ABOUT eREFUNDS
Q: Will any funds be debited from my bank account?
A: No, we will only deposit funds in your account if there is an overpayment of your financial aid.
Q: What happens if I entered the account number from my ATM, Debit, or Bank card?
A: If you entered the information from your ATM, Debit or Bank card, your refund will not be deposited into your account. The deposit will be returned to the University because the bank will not recognize the numbers from your ATM, Debit, or Bank card. Unfortunately, if this happens, a check will be mailed to you within 10-15 business days.
Q: Can I use my savings account to enroll in eRefunds?
A: No, you may only use your checking account to enroll in eRefunds.
Q: Can you verify the account number that I entered?
A: No, we do not have access to the banking information you entered. If you are not sure of the account number you entered, please log in and reenter the information.
Q: How long will it take for the funds to show up in my bank account?
A: It will take approximately 2-4 business days for the funds to appear in your bank account, after the financial aid is posted.
Q: If I drop a class after my financial aid is applied and I am signed up for eRefunds, will the refund from dropping the course be direct deposited in my bank account?
A: All refunds are eligible for eRefunds. Refund checks will be mailed to the permanent mailing address on the system. You should receive this refund within 4-6 weeks from the last day of drop/add in the semester up to five days faster than a paper check.
Q: Does Old Dominion University offer a payment plan?
A: The University offers a payment plan for fall and spring semesters only. Payment plans must be established after all registration activity is complete but no later than the tuition deadline for the semester. Click here to find information on the Payment Plan Form.
Q: I have not received a billing statement in the mail. Why?
A: December 2005 was the last date that Old Dominion University mailed paper bills. E-Bills are the only billing method at Old Dominion University. Billing statements are sent to each student's odu.edu email address.
Q: I have attempted to access the site through the link in my email, however the page does not display. How can this be corrected?
A: Please note the site link in the email is correct. First, try to access the site through a different browser or from another computer. For security purposes some public computers (work, public libraries, schools…etc) have firewalls or other measures in place that block access to some sites. If you are still experiencing difficulty, send an inquiry to email@example.com. Please include the full student name and UIN (University ID number).
Q: I have logged in using my MIDAS ID and password but I see the message, "You currently do not have any billing statements."
A: Please note that we only send billing statements once a month. Depending on the timing of your access to your MIDAS ID/password and when your registration occurred, you may have missed the billing window for the month. You will receive a billing statement on the next billing cycle. You may review your account by clicking on the recent activity link in Touchnet or review your account directly in LEO online.
Q: I have never accessed LEO Online before. What is my PIN?
A: If you have never accessed LEO Online, you will use the Monarch-Key Login (formerly Shibboleth Single Sign-on) to access many services, including LEO. You must use your MIDAS ID and password. For additional information, please review the Monarch-Key Web Login information provided by OCCS.
Q: How can my parent(s) and/or guardian(s) view my billing statement if statements are only sent electronically.
A: Once you have logged into the E-Bill system, choose the AUTHORIZED USER tab at the top of the page. Click ADD, select the Authorized User button, and enter the individual's email address. This will allow the individual you are authorizing to receive your billing statement at the same time you do.
Q: How often are billing statements sent?
A: Billing statements are usually sent around the 15th of each month.
Q: What if I do not receive a statement?
A: Most students will receive a billing statement in his/her odu.edu email account. Be sure to adjust your "junk mail" filters to allow this information. If your inbox is full, a statement may not be received. This will not relieve you of the responsibility to pay tuition and fees in a timely manner.
Q: Once the billing statement is received, how can I make a payment?
A: You may pay online with a credit card (MasterCard or Visa only) using our secure Touchnet site through LEO Online (MIDAS ID and password required). The Cashier's Office on the 2nd floor of Rollins Hall is also open Monday-Friday 8 a.m.-5 p.m. to accept the following payments: personal checks, cash, money order, and credit card. In the event you wish to mail a check or money order please use the following address - be sure to include the full name and UIN (University ID Number):
Old Dominion University
Office of Finance
Alfred B. Rollins Jr. Hall
Norfolk, VA 23529
Q: I have received my E-Bill, and I do not understand some of the charges?
A: You may contact your Accounts Receivable representative, or send an email to firstname.lastname@example.org.