Old Dominion University will promptly refund tuition and/or cancel a financial charge from a student account provided the student meets the requirements of the University's policy on Tuition Appeals and submits supporting documentation on official letterhead. Appeals that do not represent a sound basis for reimbursement will be denied. (Late fees and collection fees are not appealable charges.) The appeal process may take time. Please submit all appeals in advance of registration. Holds will not be lifted until any appeals are resolved.
NOTE: All supporting documentation must be submitted on official letterhead.
- Appeals may be made for tuition charges incurred for withdrawn classes only. (grades of W or WF only)
- Appeals must be submitted to the Office of Finance within one year of the tuition due date.
- Financial penalties incurred associated with the appeal are voided on approved appeals only. Late fees and collections fees are not appealable charges.
- IMPORTANT: If you have received or expect to receive financial aid for the term that you are appealing, it may be necessary for you to return the aid. It is highly recommended that you contact your financial aid counselor prior to submitting the tuition appeal.
Submitting an Appeal
Appeals are accepted at the Customer Relations desk in Rollins Hall. For information on the Tuition Appeal process or to obtain an appeal form, please contact the Office of Finance (757) 683-3019 or click here to access the fillable PDF form (revised July 1, 2011).
Appeals are reviewed on a daily basis. Finance staff members approve routine appeals that meet the established criteria and provide guidance on how an appeal might be considered under the policy.
Appeals that fall distinctly outside the existing criteria are referred to the Tuition Appeal Review Committee. This committee is comprised of representatives from the Office of Finance, Student Engagement and Enrollment Services, and Academic Affairs. Committee members independently rule on each appeal. Appeals are approved when a majority of the committee decides in favor of the request. Committee decisions are final.
Processing time on approved appeals is two to four weeks.
Tuition appeals will generally be approved for the following reasons as long as the appropriate supporting documentation on official letterhead is provided:
- Extended periods of physical illness of the student (including hospitalization) documented by a signed physician' s statement.
- Extended periods of physical or mental illness of the student's immediate family member (including hospitalization) who is dependent upon the student for support-documented by physician's statement or other medical support on official letterhead.
- Death of a student's immediate family member. "Immediate family" is defined as parents, spouse, children, brother, or sister (either blood or by marriage)-with certified copy of death certificate.
- Mandatory job transfers-documented by employer on official letterhead.
- Involuntary changes in employment schedule or military deployment-documented by employer or commanding officer on official letterhead.
- Error in academic advising resulting in inappropriate course enrollment-substantiated by advisor or other appropriate University personnel on official letterhead.
- Transfer credit assignment errors resulting in course duplication-substantiated by University personnel on official letterhead.
- Late notification of denial to a specific degree program-with supporting documents on official letterhead.
- Institutional errors/delay in processes - documented on official letterhead.
- Statement from the Vice President for Student Affairs (or designee) authorizing withdrawal for medical reasons.
- Administrative difficulties with internships, placements or practicums involving the single enrollment of a student-with supporting material from placement official on official letterhead.
Tuition appeals WILL NOT be approved in the following instances:
- Personal errors in judgment or irresponsibility involving transportation, availability of finances, academic ability, time management.
- Misinterpretation of University policies and procedures as published in the University Catalog and other University publications.
- Lack of knowledge of University policies and procedures as published in the University Catalog and other applicable University publications.
- Dissatisfaction with course content or delivery of instruction . ( Please note: Complaints of this nature should be addressed to the department chair.)
- Dissatisfaction with academic progress in course.
- Appeals of non-refundable fees.
- Non-attendance or minimal attendance of class.
- Inadequate investigation of course requirements prior to registration and attendance.
- Non-qualification, late application, or loss of eligibility for financial aid or scholarships.
- Requests to defer tuition payment to next semester charges.
- Non-receipt of mail due to obsolete address on file with the Office of the University Registrar.
- Failure to activate or maintain your official ODU.EDU e-mail address (e-billing).
- Notification of domicile status after the refund period.
- Changes of, or personal conflicts with, the instructor of record.
- Student errors resulting in the delay of administrative processes relative to registration or the delivery of financial aid funds.
- Voluntary acceptance of employment or other activity impacting ability to attend classes.
For more information, contact Accounts Receivable 757-683-3019