Customer Relations
Frequently Asked Questions
Q: Does Old Dominion University offer a payment plan?
A: The University offers a payment plan for fall and spring semesters only.Payment plans must be established after all registration activity is complete but no later than the tuition deadline for the semester.Click here to find information on the Payment Plan Form.
Q: I have not received a billing statement in the mail. Why?
A: December 2005 was the last date that Old Dominion University mailed paper bills. E-Bills are the only billing method at Old Dominion University. Billing statements are sent to each student's odu.edu email address.
Q: I am unable to log-in to the Touch-Net E-bill. What can I do?
A: Access the page at: https://secure.touchnet.com/C21192_tsa/web/login.jsp; enter your University ID (UIN) in the appropriate box, and your PIN (identical to LEO Online PIN).
Q: I have logged in using my social security number and LEO Online PIN but I see the message, "You currently do not have any billing statements."
A: Please note that you must use your UIN and PIN to access to your billing statement through E-Bill.
Q: I have never accessed LEO Online before. What is my PIN?
A: If you have never accessed LEO Online, your PIN is your six-digit birth date in numeric format (mmddyy).
Q: How can my parent(s) and/or guardian(s) view my billing statement if statements are only sent electronically.
A: Once you have logged into the E-Bill system, choose the AUTHORIZED USER tab at the top of the page. Click ADD, select the Authorized User button, and enter the individual's email address. This will allow the individual you are authorizing to receive your billing statement at the same time you do.
Q: How often are billing statements sent?
A: Billing statements are usually sent at the beginning of each month.
Q: What if I do not receive a statement?
A: Most students will receive a billing statement in his/her odu.edu email account. Be sure to adjust your "junk mail" filters to allow this information. If your inbox is full, a statement may not be received. This will not relieve you of the responsibility to pay tuition and fees in a timely manner.
Q: Once the billing statement is received, how can I make a payment?
A: You may pay online with a credit card through the E-Bill site itself or through LEO Online. The Cashier's Office on the 2nd floor of Rollins Hall is also open Monday-Friday 8 a.m.-5 p.m. to accept the following payments: personal checks, cash, money order, and credit card. In the event you wish to mail a check or money order please use the following address - be sure to include the full name and UIN (University ID Number):
Old Dominion University
Office of Finance
Alfred B. Rollins Jr. Hall
Norfolk, VA 23529
Q: I have received my E-Bill, and I do not understand some of the charges?
A: You may contact your Accounts Receivable representative, or send an email to tuition@odu.edu.
Q: I have attempted to access the site through the link in my email, however the page does not display. How can this be corrected?
A: Please note the site link in the email is correct. First, try to access the site through a different browser or from another computer. For security purposes some public computers (work, public libraries, schools…etc) have firewalls or other measures in place that block access to some sites. If you are still experiencing difficulty, send an inquiry to tuition@odu.edu. Please include the full student name and UIN (University ID number).