Orientation & Fish Philosophy

The purpose of the LMDC Program Orientation is to familiarize participants with the structure of the 2008 program and to answer any questions that they may have about the curriculum.

This program also includes the Fish! Philosophy workshop that focuses on:

• Empowering individuals to utilize creativity to create the work environment they wish to work in.
• To create opportunities in the workplace to Have Fun, Relax & Renew Energy.
• Use new and creative approaches to increase level of customer service and customer satisfaction.
• This is a required course for Track One participants.

This program will explore the realm of individual time management, and offer participants ideas and strategies for improved effectiveness through focus the important things in our lives and work, not what's always urgent. Practical exercises in "to-do" lists, procrastination, delegation and time wasters will also provide the opportunity for participants to increase effectiveness. This is a required module for Track One participants.

This course focuses on building and fine-tuning your communication skills.  By the end of this session, you should be able to:

• Define Effective Communication
• Identify individual communication styles
• Demonstrate effective communication habits on a consistent basis
• Reduce communication barriers
• Utilize effective questioning & listening techniques
• This course is required for all Track One participants.

This course focuses on developing your skills as a viable team member.  It increases your awareness of other team member roles within the team and explores how to capitalize on these differences.  By the end of the session, you should be able to:

• Use the skills necessary to be a Key Contributor on your work team
• Understand the elements of Team Dynamics that underlie team success & achievement
• Utilize techniques that will help you successfully leverage skill & team dynamics to ensure a more effective team environment.

This course is required for all Track One participants.

When managed properly, a diverse work force is not a burden, but a great potential strength. Although diversity often brings stimulation, challenge and energy, it does not always lead to harmony. The mix of cultures, genders, lifestyles and values often becomes a source of misunderstanding and conflict. Participants will examine assumptions about diversity through experiential learning methodologies and enhance their understanding of and appreciation for diversity.

This is required course for Track One participants.

The goal of this program is to assist participants in diagnosing and managing conflict situations more effectively. Participants will be able to: identify their individual predominant conflict management mode; analyze conflict situations to determine which conflict management style to use; identify assets and liabilities of utilizing each conflict management style. This is a required course for Track One participants.