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Shannon Eggers of Computer Science Dept. Wins Customer Relations Award

Shannon Eggers, fiscal technician for the Department of Computer Science, was named winner of the 2008 Customer Relations Employee of the Year award at the Department of Human Resources Annual Recognition Program on Dec. 9.

Eggers, who joined the computer science department in May 2007, was nominated for the award by her supervisor, Ajay Gupta, director of computer resources for the department.

"Shannon has provided exceptional customer service with faculty, staff, students and vendors," said Gupta, who offered several examples of her efforts to go "above and beyond" her normal job duties.

Gupta also credited Eggers with creating an efficient automated fiscal accounting requirements system to keep pace with the growth and demands of the department, whose student employees can number as high as 90 per semester. "When Shannon started working with us our hiring season was busy and bordering on chaotic. Now each student is aware of each step they must take. Shannon keeps in close contact with each student to ensure that they stay on track."

Gupta added: She not only strives to perform her duties admirably, but she also cares for and welcomes each student that knocks on her door. I have seen our department in the fiscal technician's area undergo a transformation that is truly magical, creating a fun and efficient place to come to work each morning."

Describing Eggers as knowledgeable, professional, courteous and friendly when it comes to customer service, Gupta also said, "Shannon's ability to work with students, faculty, staff, co-workers and people from outside the university far exceeds anything that I have experienced during my tenure at ODU."

As part of her nomination packet, it was noted that in December 2007 Eggers became only the third person at ODU to score a 100 on the Certificate in University Financial Management exam, which is given by the Office of Finance and Department of Human Resources.

As winner of the Customer Relations award, Eggers received a plaque, a $500 bonus and three days of leave.

The following employees were also nominated for the award: Kathryn Boone, Perry Library; Estrella Claudio, OCCS; Gil Gutierrez, OCCS; Fred Huffman, Center for Learning Technologies; Ardena Jordan, Student Housing; Todd Marville, Registrar's Office; Shirlene Pettaway, Finance Office; Sandra Phillips, M.B.A. Program; Cynthia Pollock, Facilities Management; Natasha Priester, Dental Hygiene; Thomas Rapier, Athletics; Heather Somervail, Design and Construction; Emma Studer, International Student and Scholar Services; Lillian Thompson, Early Childhood, Speech-Language Pathology and Special Education; Kennith Williams, Facilities Management; and Linda Wray, School of Nursing.

This article was posted on: December 16, 2008

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Telephone: 757-683-3114

Old Dominion University is an equal opportunity, affirmative action institution.