ODU ATTRIBUTES ERRONEOUS REFUNDS TO COMPUTER SOFTWARE PROBLEM
Old Dominion University announced today (Nov. 21) that it is working with approximately 50 students who were issued erroneous tuition refunds due to a computer software problem that made the students' domicile status retroactive.
The problem arose when the students, who were previously registered as out-of-state residents, became Virginia residents and thus were charged a lower tuition rate, noted Robert L. Fenning, vice president for administration and finance. The software program applied the lower tuition rate retroactively, creating a credit on the accounts. Since larger refund checks are not unusual for a variety of reasons, administrative checks and balances did not immediately find the error.
The affected students have been contacted by letter and telephone by university officials, who are arranging repayment schedules. According to Fenning, the university is working with students on an individual basis to set up plans that work best for them. Depending on the amounts owed, students may have up to 30 months to repay. No late fees or interest charges will be added to these amounts.
Old Dominion University has since implemented measures provided by the computer software company so the incident does not happen again.
Students who were issued erroneous refunds should contact Delores White, accounts receivable manager, at 683-4534 or firstname.lastname@example.org to arrange a repayment schedule.
This article was posted on: November 21, 2006
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